Channels by request type
Email, phone, and web forms for functional questions, commercial follow-up, and implementation coordination.
Support
CondoHub support channels
Our team supports operational incidents, configuration questions, and adoption requests with clear follow-up.
Support path
Channels for functional questions, incidents, and commercial follow-up
Critical cases and follow-through
Operational incidents are documented, prioritized by impact, and kept visible until resolution.
Adoption guidance
We also handle setup questions, module usage guidance, and coordination for new enablement stages.
Recommended prep
Before you contact support
The more context you share, the faster we can route the request to the right team.
- Share the community or company name.
- Point to the module or workflow involved.
- Explain the impact, frequency, and urgency of the issue.
- Attach evidence or reproduction steps when relevant.
Operational incidents
Reviewed during business hours with escalation based on severity.
Setup and usage
Response with functional context and recommended next steps.
Commercial requests
Routed to the right team so the conversation can continue quickly.
Escalation
- We receive and classify the request by type and impact.
- We assign follow-up to the functional, commercial, or implementation team.
- We escalate critical incidents with traceability through closure.
Next step
Bring CondoHub to your community
Book a demo and discover how to adapt the platform to your operation in just a few weeks.